Returns & Refund Policy
Return Overview
At Hexton & Row, we want our customers to shop with confidence.
If you have any questions regarding your order, product, delivery or returns, please contact our customer support team and we will assist you.
Our full returns process, including return instructions and applicable conditions, will be confirmed once our fulfilment and returns procedures are finalised.
How to Return
If you need assistance with a return, please contact us before sending any item back.
Please include:
- Your order number
- The name used when placing the order
- Details about your request
Our team will review your request and provide the appropriate next steps.
Please do not return items to any address unless you have received instructions from Hexton & Row.
Refund Policy
Refund requests will be reviewed individually and processed according to applicable consumer protection requirements.
Further details regarding refund procedures, return conditions and processing times will be added once our returns process has been fully established.
We are committed to handling all customer enquiries fairly, clearly and transparently.